Job Description

Overview: 

Wayfair is redefining the in-store experience for home shoppers and we’re looking for a passionate  Department Manager of Visual Merchandising to help bring our brand to life. In this role, you’ll lead the visual merchandising team to create inspiring, dynamic store presentations that captivate customers and drive sales. You’ll partner closely with the Sr. Managers, General Manager, and the Home Office teams to shape and execute the visual strategy across all departments, from furniture to home improvement. If you’re energized by creative leadership, operational excellence, and building teams that thrive in fast-paced, high-growth environments, this is the perfect opportunity to make your mark.

 

What Does a Visual Merchandising Manager Do?

•   Lead Visual Storytelling: Drive the creative direction and flawless execution of in-store presentations, from seasonal floor sets to signage and props, across all departments.

•   Build & Inspire Your Team: Recruit, train, and mentor a team of Visual Specialists and Leads who share your passion for design and operational excellence.

•   Own Visual Operations: Manage day-to-day visual team activities, ensuring consistency, efficiency, and alignment with brand standards.

• ?  Partner Across the Store: Collaborate with Sales, Logistics, Asset Protection, and Home Office Visual partners to ensure seamless merchandise flow and a unified customer experience.
  
    Use Data to Drive Decisions: Analyze sales and visual performance metrics to optimize presentations and adjust strategies in real time.

• ️  Pioneer & Innovate: Lead the build-out of the visual merchandising team structure and processes to support Wayfair’s retail growth.

•   Champion Customer Experience: Make sure every visual element enhances the guest journey, inspires confidence, and reflects Wayfair’s commitment to relentless customer focus.

• ?  Manage Tools & Tech: Leverage technology and tools to improve team productivity and store impact.

•   Be the Visual Ambassador: Represent Wayfair’s brand values daily by fostering a culture of creativity, collaboration, and continuous improvement.
  
   

You’ll Thrive in this Role if You Have:

•   Visual Leadership Experience: 10+ years leading visual merchandising in high-volume retail or multi-unit settings, especially in home goods or related categories.

•   Creative & Strategic Vision: A portfolio that showcases your eye for design and ability to translate big ideas into consistent, compelling in-store experiences.

•   Team Builder & Mentor: Proven success recruiting, coaching, and inspiring visual teams to deliver their best work every day.

•   Business Savvy: Strong skills in analyzing data and KPIs to make informed decisions that boost sales and enhance visual impact.

• ?  Collaborative Spirit: Comfortable working across departments and with home office partners to align goals and drive store success.

• ⚡  Adaptability & Drive: Thrive in a fast-paced, ever-changing environment with a startup mindset and a passion for continuous improvement.

•   Flexible Availability: Ready to support operations with a schedule that can include early mornings, late nights, weekends, and holidays.

•   Technical Know-How: Familiarity with Google Suite or similar tools, plus the eagerness to learn new software that supports your team.

•   Customer-Centric Focus: You live and breathe delivering a retail experience that puts customers first, every detail matters.

Additional Physical and Environmental Requirements:

•   Physical Activity:  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

• ?  Mobility & Movement:  Frequent stooping, kneeling, and crouching throughout the day.

• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.

•   Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.

• ️  Temperature Flexibility:  Comfortable in environments with varying temperature conditions.

•   Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.

• ⚠️  Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits*?

•   Competitive Pay:  Earn competitive compensation, with regular opportunities for performance-based increases and performance based bonuses.

•   Career Growth:  Access professional development and advancement opportunities to help you grow with us.

• ?  Health Benefits from Day One:  Medical, dental, and vision insurance coverage starts on your first day.

•   Time to Recharge:  Start accruing paid time off immediately—because work-life balance matters.

•  401(k) with Company Match:  We’ll match up to 4% to help you plan for your future.

•   Tuition Reimbursement:  Eligible after 6 months of employment, learn, grow, and get support along the way.

• ?  Wayfair Employee Discount:  Save big on the pieces you love plus get 10% off at our in-store restaurant ️.

•   Parental Leave Options:  Choose from paid and unpaid leave plans to support your growing family.

✨  And So Much More:  We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .

 
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here .

 
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com. 

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