Job Description

We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Requirements:

• MUST have cake decorating experience (including nice handwriting)
• Prepare and decorate cakes according to assigned specifications including cakes for special orders and walk-in customers.
• Operates cake production area in accordance with established PRIDE standards, policies and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
• Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
• Communicate all significant issues, both positive and negative, with management staff

Function:

Assemble and prepare soft serve and Blizzard® cakes (or ready to decorate cakes may be used), including decorating with icing, gel, drawings, decorating kits, air brush, edible images and letterings. Ensure all cake products meet the Dairy Queen® standards of quality and excellence. May be required to meet requirements of all other staff positions.

• Prepare and decorate cake products according to customer specifications and all applicable standards and procedures.
• Properly and safely operate and maintain cake and soft serve equipment while following all health and safety standards.
• Maintain an adequate inventory of decorated cakes at all times, including back-up cakes during holidays, national promotions and other peak cake occasions.
• Keep display freezer full at all times to the proper level with a variety of cakes attractively displayed.
• Take and fill customer cake orders in a professional and timely manner.
• Be pleasant and alert to customer needs.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items.
• Stock and execute proper rotation of products.
• Keep cake production area and equipment clean and sanitary throughout shift using the PRIDE cake area checklist..
• Inform immediate supervisor promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by management staff.

The Fosston Dairy Queen is a locally owned franchise quick service restaurant. We pride ourselves on our employee friendly environment and customer service. We strive to create positive memories for all of our DQ Fans and looking for energetic crew members who are passionate about the Dairy Queen brand and being part of our team!

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