Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...s needed most: in homes, communities, and beyond. JOB SUMMARY: Acadian Health has an exciting opportunity for Community Paramedics to join our team. The Community Paramedic plays a pivotal role in delivering hospital-level acute care directly in patients homes...
...Now Hiring: Mobile Life Insurance Medical Examiner (Phlebotomist) Flexible Hours Local Coverage Independent Role American Para Professional Services is seeking experienced Mobile Phlebotomists to perform insurance medical exams in your local area. If you're...
...Be part of what truly makes us special and impactful.**The Opportunity**We are seeking a Mid-Level Information Analyst with a confirmed foundation in KYC and CDD Information Governance. The ideal candidate will possess technical expertise in SQL, Python, Snowflakes,...
...of Beds - Number of Staff Type of staff: o Day Shift 1 o Night Shift - 1 Patient Ratios Type of equipment GE EMR Meditech PACs - McKesson Typical hiring profile Skill Set Most recruited for: Must have: candidates without these skills will not be considered for the role...
...About Side Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions... ..., visit Job Overview: We are searching for Senior Game Testers - QA for our new Gaming studio in Charleston, South Carolina...