Call Center Supervisor (Night Shift) Job at Wilshire Law Firm, Los Angeles, CA

d1JGcC9WL3UxazlqeHpObkRnWEJwK09WVEE9PQ==
  • Wilshire Law Firm
  • Los Angeles, CA

Job Description

Call Center Supervisor

Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

As our Assistant Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.

Accountable for
 
  • Lead a team of more than fifteen intake representatives.
  • Create and manage intake representative work schedules.
  • Audit and monitor intake representative calls with potential clients.
  • Assist in signing up clients.
  • Lead new hire training.
  • Assist in client referral process and procedure.
  • Bring a team-oriented and positive attitude to our Los Angeles office. 
  • Ability to work weekends and holidays.
  • Ability to work on-site 3:00PM to 12:00PM
Qualifications
 
  • Ability to work evenings, nights, and weekends.
  • Management experience is required (call center preferred)
  • Bachelor's degree in relevant field at minimum.Â
  • Experience working with entry-level workforce.
  • Experience working in sales.
  • Experience working in a call center.
  • Charismatic and professional.
  • Experience working in a law firm setting, preferably in personal injury or employment.
  • Experience working with Salesforce or legal CRM a plus.
  • Must be able to work weekends and holidays.
  • Bilingual is preferred but not required.
Compensation
  • $80,000 - $100,000 depending on experience
Benefits
 
  • Paid time off and paid holidays
  • Opportunities for growth and advancement
  • Team outings and sponsored events
  • Employee referral bonus programs
  • Firm-paid Medical HMO with affordable upgrades
  • Firm-paid Life and AD&D insurance
  • Low-cost Dental and Vision plans
  • 401k
  • FSA (Flexible Spending Account)
  • EAP (Employee Assistance Program)
  • Pet Insurance 

Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

Job Tags

Work at office, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Valvoline Global

Packer Job at Valvoline Global

 ...perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.... 

Terranova

Robotics Engineer, Controls Job at Terranova

 ...Company Description Backed by leading climate and American dynamism investors, Terranova builds intelligent robotic systems to terraform the Earth itself - lifting land, restoring wetlands, and protecting critical infrastructure from floods and sea-level rise. Our... 

Steris Corporation

Sterile Processing Technician II Job at Steris Corporation

 ...innovative healthcare and life science product and service solutions around the globe. Introduction / Summary As a Sterile Processing Technician for STERIS, youll work behind the scenes of healthcare facilities in a fast-paced environment, impacting patient safety... 

Vensure Employer Solutions

Furniture Installer - MT - On Site Job at Vensure Employer Solutions

 ...Position Summary We are looking for a Furniture Installer to add to our team. You will be expected to install and assemble office furniture, including systems furniture, case goods, lounge furniture, accessories, etc. within customers' facilities in a professional... 

Panhandle Cleaning & Restoration

Mitigation Restoration Technician Job at Panhandle Cleaning & Restoration

 ...~Signing bonusEducation and Certification:Preferred Industry Certification but not necessary: IICRC Certified Water Restoration Technician, IICRC Fire Restoration Technician, and IICRC Certified Mold Remediation Technician, Council Certified Structural Drying...