Job Description
Job Summary : In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Run automated machinery required to pre sort and package medications in support of the fulfillment site. Duties may vary based on assigned department.
Job Responsibilities : - Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
- Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an orderly work area.
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
- Must obtain active technician license or certification within the first 90 days and maintain an active technician license or certification.
About Walgreens Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at
Basic Qualifications - High School Diploma or GED.
- PTCB or Except certification (except in Puerto Rico).
- Basic level PC skills (for example start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents or access information on line).
- Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back or forward or stop buttons, and filling out forms online.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Willing and able to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation.
- Willing and able to carry up to 50 pounds with or without reasonable accommodation.
- Willing and able to work a flexible shift.
- 18 years of age or older.
Preferred Qualifications - At least one year of pharmacy technician experience in a retail, fulfillment or call center environment.
- State board of pharmacy licensure active and in good-standing.
- Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $17.5 - $23.35 / Hourly
Job Tags
Hourly pay, Flexible hours,