About Bright Uro:
Bright Uro is a fast-growing medical device startup headquartered in Irvine, CA. Our mission is to improve the lives of millions affected by lower urinary tract symptoms (LUTS) by developing cutting-edge diagnostic technology that combines advanced hardware, intuitive software, and powerful data analytics – making it easier for clinicians to gain actionable insights while delivering a better patient experience. Our passion lies in advancing urologic care through innovation and building a collaborative, dynamic team to bring transformative solutions to life.
About the Role:
The Clinical Specialist provides clinical and technical support for product implementation, user training, and ongoing customer engagement. This field-based role works closely with sales, engineering, and product teams to ensure successful onboarding and adoption of Bright Uro technology.
Preferred Locations:
• Dallas/Fort Worth, TX
• Florida
• Louisiana
• Michigan/Ohio
• Northeast U.S.
• Phoenix, AZ
Essential Duties and Responsibilities:
• Deliver in-person and remote training for onboarding and procedures.
• Educate physicians, nurses, and staff on product use and best practices.
• Provide clinical case support, including verbal guidance during procedures.
• Troubleshoot technical issues and support field-based problem solving.
• Gather field insights and share feedback with internal teams.
• Partner with Sales to develop customized support strategies.
• Create training materials, user guides, and clinical documentation.
• Support pre-case planning and post-case reviews.
• Maintain accurate activity records in CRM.
• Represent Bright Uro at conferences, trade shows, and workshops.
• Complete other duties or special projects as assigned.
Required Qualifications:
• Excellent verbal and written communication skills – including the ability to explain complex technology in clinical settings and work within cross-functional team environments.
• Strong organizational and multitasking skills, with a high level of attention to detail and a proactive approach to problem solving.
• High personal/professional integrity, trustworthiness, strong work ethic, and ability to work independently.
• Ability to work in a dynamic and collaborative environment and maintain a results-oriented, positive, “can-do” attitude and ability to work well under pressure – and work independently in the field.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Willingness to travel up to 80-100%
Preferred Qualifications:
• Background in urology, diagnostics, or minimally invasive technologies.
• Familiarity with EMR/EHR systems and hospital device integrations.
• Track record of supporting field-based product adoption.
• Prior startup or early-stage company experience.
• Experience with Microsoft Teams and CRMS.
Education and/or Work Experience Requirements:
• Bachelor's degree in clinical, biomedical, or life sciences (preferred).
• Minimum 3 years of experience in clinical support or medical device roles.
• Experience in procedural settings (OR, catheter lab) preferred.
• Knowledge of hospital workflows and device troubleshooting.
Physical Requirements:
• Must be able to lift up to 30 lbs.
• Must be able to work extended amounts of time standing or sitting based on projects and priorities.
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