Job Description

 GEOH is the fastest -growing home care technology company that transforms how Home Care and Home Health agencies operate. GEOH's hybrid offering, combining software with white-glove services, has become the premier end-to-end solution for home care agencies to manage their workforce, deliver care to their clients, and get paid for the essential services they provide. 

The Customer Success team is integral to the white-glove experience GEOH offers its customers. We deliver a seamless transition for new customers over to GEOH's solutions and work to ensure they are achieving their best results and success with GEOH over the long-run. 

As a Customer Success Specialist, you will own the onboarding and ongoing success of our customers. You'll guide new agencies through the GEOH onboarding process, coordinate with state EVV aggregators and insurance payer portals to ensure compliance and billing readiness, and serve as a trusted partner to agencies after go-live. In this role, you'll help agencies navigate complex requirements, solve real operational challenges, and confidently use GEOH to run and grow their business. 

  Responsibilities 

• Own the end-to-end customer onboarding experience, guiding agencies from orientation through go-live and post-onboarding follow-ups to ensure long-term success. 
• Serve as a trusted point of contact for customers by listening thoughtfully, addressing questions and concerns with professionalism, and helping agencies navigate challenges with confidence. 
• Set clear, realistic expectations around how GEOH software and services operate, ensuring customers understand processes, timelines, and responsibilities from day one. 
• Coordinate closely with internal teams, including Sales, Engineering, Billing, and Support, to resolve issues, share customer feedback, and continuously improve the customer experience. 
• Act as an ongoing customer advocate by proactively identifying risks, surfacing trends, and representing the voice of the customer across the organization. 
• Lead customer education initiatives by hosting office hours, training sessions, and creating learning opportunities that empower agency administrators to use GEOH effectively and independently. 
• Build strong customer relationships that support retention, satisfaction, and growth, including requesting reviews, referrals, testimonials, and other forms of customer advocacy when appropriate. 
• Maintain accurate, detailed records of customer interactions, onboarding progress, and key outcomes within the CRM to support visibility and continuity across teams. 

Requirements: 

• 1 to 2 years in a customer-facing role/onboarding role - An ability to making and maintain relationships in a professional setting - Strong interpersonal skills; patience and sense of empathy for customer challenges 

• Strong communication, organization, problem-solving, and decision-making skills 

• A strong work ethic and ability to work effectively independently - Experience working in healthcare or industries that operate within set guidelines 
• Must reside in the United States 
• A quiet workspace 

Customer. Trust. Teamwork. Excellence. GEOH 

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