Desktop Support Engineer Job at VDart Inc, Denver, CO

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  • VDart Inc
  • Denver, CO

Job Description

Role- Desktop Support Engineer

Location- Commerce City, Colorado (or Denver, CO)

Job Description

Roles & responsibilities:

  • Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
  • Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
  • Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
  • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
  • Troubleshooting Windows Profile, printers, shared drives related issues.
  • Troubleshooting network connectivity issues.
  • Deploying standard image on desktops and laptops using Endpoint manager/Intune.
  • To provide 1st line technical support; answering support queries via phone and email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Technical Proficiencies:

  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
  • Respond to inquiries from clients and help them resolve any hardware or software problems.
  • To escalate more complex calls to the relevant IT Support member.
  • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Pre-build PCs. Good Experience in deskside support

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