Desktop Support Engineer Job at VDart Inc, Denver, CO

eGg5dDhWWGoxMGhoeXpWbUJBRElxdU9VUVE9PQ==
  • VDart Inc
  • Denver, CO

Job Description

Role- Desktop Support Engineer

Location- Commerce City, Colorado (or Denver, CO)

Job Description

Roles & responsibilities:

  • Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
  • Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
  • Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
  • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
  • Troubleshooting Windows Profile, printers, shared drives related issues.
  • Troubleshooting network connectivity issues.
  • Deploying standard image on desktops and laptops using Endpoint manager/Intune.
  • To provide 1st line technical support; answering support queries via phone and email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Technical Proficiencies:

  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
  • Respond to inquiries from clients and help them resolve any hardware or software problems.
  • To escalate more complex calls to the relevant IT Support member.
  • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Pre-build PCs. Good Experience in deskside support

Job Tags

Similar Jobs

Alpha Cube, Inc.

Payroll Accounting Analyst Job at Alpha Cube, Inc.

 ...Description URM Stores, Inc. is searching for a detail-driven, people-focused Payroll Accounting Analyst to lead our payroll operations across multiple states. As the most senior role in payroll, youll supervise two talented Payroll Administrators and serve as... 

CalPortland

Batch Plant Operator Job at CalPortland

 ...Job Summary The Batch Plant Operator performs a combination of duties involving general plant maintenance and operation of mobile equipment. This includes properly loading Ready Mix trucks and interacting with Ready Mix drivers and plant personnel. Benefits At... 

Duncan Family Farms

Farmworker Diversified: Herbs Harvest Job at Duncan Family Farms

 ...accuracy and efficiency. This is hard, strenuous labor, under cold, wet conditions in the spring, and extreme heat and humidity in the summer. Workers will be required to perform a variety of duties related to the production of herbs. Workers will be required to... 

emergiTEL Inc.

Application Production Support Specialist (RPA)-79605 Job at emergiTEL Inc.

 ...Context: Team of 3 people, we are looking for the 4th person to join the team. The person will act as SME (Subject matter expert) RPA ((Robotic Process Automation) for the team. He or she will provide application support. Main task: -Ensure that the 3 applications... 

ATC Largo

Geriatrics Nursing Assistant (GNA) Job at ATC Largo

ATC HEALTHCARE IS CURRENTLY HIRING FOR A GERIATRICS NURSING ASSISTANT ASSIGNMENT FOR A PROMINENT HEALTHCARE FACILITY IN BALTIMORE, MD, USAINTERESTED? CALL/TEXT (***) ***-**** JUDYWork Type: 14 Week Travel Assignment* Hourly Rate: Local - $24/hr; Travel - $26/hr...