Job Description

Shape Quality at Scale with Ashley Furniture

Imagine starting your day walking the production floor, checking a fresh quality dashboard, and huddling with auditors on last night’s findings. By mid-morning, you’re shoulder-to-shoulder with manufacturing and warehouse leaders, isolating a root cause behind repeat damage in prep lanes. In the afternoon, you present trend analyses, adjust an audit protocol, and mentor a new lead on return investigations. That’s a day in the life of our Manufacturing Quality Operations Supervisor.

What You’ll Own

Quality Assurance and Issue Resolution

• Troubleshoot, investigate, and audit product and material quality concerns—personally and by guiding your audit team.
• Surface issues rapidly to production, warehouse, and engineering leadership and recommend corrective actions.
• Use data to drive decisions that elevate quality outcomes and throughput.
• Perform root cause analysis on recurring damage in prep lanes and across the facility, and propose targeted fixes.

Quality Monitoring and Reporting

• Build, maintain, and present daily/weekly reports on process variation and product opportunities.
• Capture and enter furniture repair data from the shop and prep lanes into the appropriate systems.
• Analyze defect trends and communicate insights to quality, warehouse, and manufacturing leaders using Continuous Improvement tools.
• Record product return details, identify repetition, and recommend prevention strategies.

Cross-Functional Collaboration

• Partner with manufacturing and warehouse management to resolve quality and process gaps.
• Work directly with leadership and operations teams to pilot and implement quality initiatives.
• Coordinate reviews for all new floor introductions to flag assembly, handling/storage, repair material, delivery, and product opportunities; follow through with training where needed.

Audit Management and Training

• Lead, coach, and schedule quality auditors; set clear objectives and monitor execution.
• Create and refine audit protocols and communication rhythms.
• Validate adherence to SOPs through regular audits.
• Investigate product returns to pinpoint root causes and mentor warehouse teams on the investigation process.

Continuous Improvement and Process Optimization

• Identify and lead process improvement projects.
• Study service claim data to spot repeat reasons; share findings with manufacturing and quality leadership with actionable recommendations.
• Analyze replacement part requests for patterns and underlying causes.
• Flag products with repeat delivery failures and advise on removing them from the sales floor when appropriate.

Compliance and Safety

• Ensure compliance with established processes in partnership with management; escalate non-compliance when warranted.
• Maintain departmental equipment for safe, reliable operation.
• Champion a safe workplace—PPE usage and safety standard adherence are non-negotiable.
• Support the Superintendent/Manager on production control systems, SOPs, quality control, safety, and performance management.

Team Leadership and Development

• Make and/or recommend employment decisions: hiring, development plans, transfers, promotions, corrective actions, terminations, and pay adjustments.
• Direct the work of quality auditors to achieve department goals.
• Coach, mentor, and conduct performance reviews to elevate individual and team capability.
• Plan and implement training and skill-building programs.
• Maintain accurate timekeeping and attendance records.
• Communicate priorities and progress through team meetings, 1:1s, coaching, and company learning opportunities.

Resource Management

• Optimize equipment, facilities, staffing, methods, and materials to meet quality objectives.
• Ensure the right tools, equipment, and materials are available when and where needed.

Qualifications

Education

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Quality Management, Business, Supply Chain, or a related field preferred.

Experience

• 3–5 years in quality assurance/quality control or a related discipline within manufacturing, distribution, or logistics.
• At least 2 years of supervisory or team leadership experience.
• Background in furniture, manufacturing, or warehouse operations preferred.
• Demonstrated root cause analysis and structured problem-solving.

Skills and Competencies

Technical

• Hands-on with quality management systems and databases.
• Strong data analysis/reporting (Excel, Power BI, or similar).
• Working knowledge of Lean, Six Sigma, and Kaizen.
• Fluent in quality standards and inspection practices.
• Ability to read product specifications and apply quality criteria.

Leadership and Communication

• Effective coach and mentor with clear, persuasive communication.
• Comfort presenting insights and recommendations to leadership.
• Strong collaborator and relationship builder across functions.
• Calm, constructive conflict resolution.

Analytical and Problem-Solving

• Expertise in root cause analysis and critical thinking.
• Decisions guided by data, not assumptions.
• Process optimization mindset with meticulous attention to detail.

Safety and Compliance

• Knowledge of OSHA regulations and PPE requirements.
• Understands warehouse safety protocols and champions a safe environment.

Life at Ashley

At Ashley, we’re more than a company—we’re family. As the world’s largest home furnishings manufacturer, we pair grit with innovation. We build solutions, avoid excuses, and refuse to settle for the status quo. That’s how we deliver exceptional experiences and stay #1 in our industry. Join us and grow with a team built on a true Growth Mindset.

Ready to stretch your capabilities and your career? This is the place.

Our Core Values

Honesty & Integrity

• Direct, candid communication and truth-telling.
• Facing facts with toughness and following through on commitments.

Passion, Drive, Discipline

• High energy and determination to finish strong.
• Consistency through disciplined work habits.
• Focused pursuit of ambitious goals.

Continuous Improvement / Operational Excellence

• Eliminating waste and cost from the system.
• Seeking the “why,” studying the work, and elevating every process.
• Setting metrics and goals, then problem-solving beyond the obvious to exceed them.

Dirty Fingernail

• Manage by going to the work—not just the report.
• Relentless curiosity and a “go and see” mindset.
• Hands-on problem solving using the 5 Whys.

Growth Focused

• Start with customer needs; challenge anything that blocks growth and organize to meet those needs.
• Study competitors and push to outperform them.
• Be the best by improving quality, reducing costs, increasing volume, staying profitable, and growing the business.

Explore our impact and commitments: Corporate Social Responsibility

Apply now and find your professional home at Ashley.

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