Job Description

Position Overview
Install, configure, and support the organization’s Local Area Network (LAN), Wide Area Network (WAN), and internet systems, including proxies. Maintain network and server hardware and software, monitor performance, and perform routine and preventive maintenance to ensure high availability and reliability for all system users.

Responsibilities and Accountabilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions, provided such accommodations do not create undue hardship to the company. This list is not intended to be exhaustive; duties, reporting relationships, and work schedules may change based on business needs.

• Install, configure, maintain, and administer computer networks and related computing environments, including hardware, systems software, applications, and configurations

• Monitor network and server performance to ensure peak availability and reliability

• Diagnose hardware and software issues and replace or repair defective components

• Perform data backups and disaster recovery operations

• Plan, coordinate, and implement network security measures to protect data, software, and hardware

• Monitor and manage network access and usage

• Design, configure, and test computer hardware, networking software, and operating systems

• Recommend system and network improvements and determine hardware or software requirements

• Confer with users to troubleshoot and resolve system and network issues

• Monitor network performance to identify current and future capacity or configuration needs

• Manage daily data backups to ensure successful completion

• Gather and analyze end-user requirements to evaluate system and network needs

• Research new technologies and make recommendations to the business

• Maintain inventory of parts for emergency repairs

• Assist other support teams as required

• Perform additional duties as assigned

Supervisory Responsibilities
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including:

• Training employees

• Planning, assigning, and directing work

• Appraising performance

• Addressing complaints and resolving problems

• Supervising, coordinating, and scheduling the tasks of all direct reports

Required Competencies

• Oral Communication: Listens effectively and seeks clarification

• Written Communication: Reads and interprets written information accurately

• Professionalism: Treats others with respect and consideration

• Safety and Security: Uses equipment and materials properly

• Attendance and Punctuality: Consistently present and on time

• Dependability: Follows instructions and responds to management direction

Required Qualifications
To perform this job successfully, an individual must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without undue hardship.

Education and Experience

• Bachelor’s degree or equivalent experience

• Four or more years of related experience and/or training, or an equivalent combination of education and experience

• CCNA certification required

Language Skills

• Ability to read, analyze, and interpret business publications, technical documentation, and governmental regulations

• Ability to write reports, business correspondence, and procedural documentation

• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public

Mathematical Skills

• Ability to work with probability, statistical inference, and basic geometry and trigonometry

• Ability to apply fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability

• Ability to solve practical problems involving multiple variables with limited standardization

• Ability to interpret instructions provided in written, oral, diagram, or schedule form

Computer Skills

• Proficiency with Windows operating systems (XP and above)

• Experience with Microsoft Office Suite or Google Docs

• Working knowledge of Active Directory environments

Certificates, Licenses, and Registrations

• CCNA certification required

• MCSA, Hypervisor, or VMware certifications are a plus

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