Job Description

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Receives, records and dispatches service calls and requests to ensure that security and public safety needs at Parkland facilities are handled in a timely manner.

Minimum Specifications

Education

High school graduate or GED.

Experience

Prefer previous law enforcement experience.

Equivalent Education and/or Experience

None

Certification/Registration/Licensure 

Must obtain within one year from date of hire or placement in role Basic Telecommunications Certification from the State of Texas.

Required Tests for Placement

None

Skills or Special Abilities

Must pass extensive background investigation.

Must pass a pre-employment polygraph.

Must be able to demonstrate multi-tasking abilities.

Must be able to demonstrate a working knowledge of personal computers.

Must have effective written and oral communication skills.

Must be able to make sound judgments.

Must remain calm and effectively respond during stressful and/or high pressure emergency situations.

Must deal with the public and fellow employees in a tactful and diplomatic manner.

Must be able to work flexible and rotating shifts to include nights and weekends and holidays.

Must be able to perform other duties as directed by supervisor.

Responsibilities

1. Receive, record, and process requests for service or assistance and radio dispatch officers to provide appropriate police response.

2. Operate National and State Criminal Information Network Systems. Maintain the confidentiality of all data entered or removed from the system including system activities.

3. Provide supervisors with information concerning access authorizations into hospital units, offices, and restricted parking areas to prevent unauthorized access by unauthorized persons.

4. Monitor Parkland Fire Alarm System. Dispatch appropriate responses ensuring safety and security of patients, visitors, employees and Parkland facilities.

5. Monitor Closed Circuit Television Systems observing internal and external locations of Parkland facilities ensuring the safety and security of all persons and facilities.

6. Stay abreast of the latest developments, advancements and techniques used in police communication operations.

7. Maintain a working knowledge of current laws, policies, procedures, and regulations that impact or govern law enforcement and public safety.

8. Monitor and report Communications Center equipment malfunctions, inform supervision of problems and initiate repair requests to ensure equipment remains operational.

9. Accurately record and/or distribute police department confidential information requests to appropriate supervisory staff and administrative officials of the department as requested.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.

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