Principal Genesys Cloud PS Consultant Job at Miratech, New York, NY

d1JWdTlWcm0xVXBweWpaZ0RRSEhxK0thUXc9PQ==
  • Miratech
  • New York, NY

Job Description



Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description



We are looking for a  Principal Genesys Cloud PS Consultant  to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions 

Responsibilities: 

  • Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
  • Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications. 
  • Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions. 
  • Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed. 
  • Modify Genesys system configurations to meet evolving business requirements and operational factors. 
  • Lead the planning and execution of new contact center technology deployments and system upgrades. 
  • Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors. 
  • Contribute to the seamless switchover of Genesys contact center systems to the production environment.

Qualifications

  • 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments. 
  • 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs. 
  • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool. 
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance. 
  • Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions. 
  • Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.

Nice to have:

  • Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD. 

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

 

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Full time, Internship, Remote work, Relocation,

Similar Jobs

FLEXpath, LLC - Tennessee

FLEXpath Licensed Practical Nurse (LPN) Job at FLEXpath, LLC - Tennessee

 ...competitive weekly pay. Work a lot or a little, with FLEXpath its your choice. At Signature Healthcare, were leading a revolution in elder-care, one shift at a time. How you Will make a Difference: Deliver exceptional nursing services to our patients and residents... 

METRO HORT GROUP, INC.

Head Grower & Farm Manager Job at METRO HORT GROUP, INC.

 ...supervises the day-to-day operation of a specialty flower and produce farm that blends thoughtful design, good land stewardship, business/...  ...when it comes to working the land. They will be capable of organizing the layout of the farming area, equipping the operation with... 

Unify Technologies

Robotics and AI Engineer Job at Unify Technologies

 ...Robotics and AI Engineer with a strong background in mechatronics, robotics systems design, and artificial intelligence. Contribute to the development, implementation, and optimization of intelligent robotic systems for industrial, research, or consumer applications.... 

Concord Servicing

Events Marketing Manager Job at Concord Servicing

 ...Concord. About the Role You own the programs that put Concord in front of the right accounts. Industry conferences. Hosted events. ABM campaigns. Partner co-marketing. You build the engine that creates a qualified pipeline from target accounts in the specialty finance... 

University of Tennessee Health Science Center

Curator and Director of the Institute of Contemporary Art, Department of Art - UT Chattanooga Job at University of Tennessee Health Science Center

 ...The Department of Art at the University of Tennessee at Chattanooga (UTC) invites applications for the Curator and Director of the...  ...across the department to foster a symbiotic relationship between gallery programming, collections management, and department mission, vision...