Job Description

Job Title: Site Reliability Engineer

Reports to: Director of IT

Employment Type: Exempt

Location: Las Vegas, NV or Remote

Summary:

As the Pavilion Payments Azure Site Reliability Engineer (SRE), you will play a foundational role in building a resilient infrastructure and ensuring high availability across our systems. This position, part of IT Operations, will work closely with Network, Cloud Infrastructure, DevOps, and Cloud Architects to implement best practices in system reliability, observability, and automated response. This role emphasizes reliability, platform management, and network security.

Key Responsibilities:

Reliability and Incident Management

• Establish and track  reliability metrics  such as Latency, Traffic, Errors, and Capacity, focusing on uptime across applications and products, with plans to expand monitoring to kiosk and edge networks.
• Develop and refine  monitoring systems  using Grafana to ensure comprehensive visibility, focusing on continuous improvements in reliability.
• Establish robust processes for  incident response  and root cause analysis, leveraging OpsGenie to ensure timely and structured responses.
• Work with TailScale, SUSE, F5 and Palo Alto Firewall to support secure, resilient network connectivity and load balancing.

Platform Management and Service Objectives

• Collaborate with IT leadership to define and maintain  service level objectives  (SLOs) and monitor performance against these standards.
• Structure and optimize platform management with a focus on supporting uptime in our production environment.

Automation, IaC, and CI/CD Pipelines

• Develop and maintain  Terraform configurations  for scalable, repeatable infrastructure deployment, focusing on minimizing manual tasks and ensuring resource consistency.
• Work with DevOps to optimize CI/CD workflows using  Azure DevOps , focusing on pipeline automation and deployment efficiency.
• Automate repetitive tasks and enhance deployment processes within  AKS and Azure environments , aiming to reduce potential deployment bottlenecks.

Network and Security Collaboration

• Partner with network engineers to optimize and maintain  F5 load balancers  and  Palo Alto Networks/Panorama  for secure, resilient network operations.
• Collaborate with security teams to ensure network traffic and access patterns align with security best practices, integrating observability into network operations.

Qualifications:

• Technical Skills :  Proficiency with SUSE, AKS, Linux, Azure Cloud, Grafana, Rancher, Terraform, Azure DevOps pipelines.
• Monitoring Tools:  Strong experience with Grafana for observability and OpsGenie for incident response, with a focus on maintaining uptime and proactive alerts.
• Automation and Scripting:  Proficiency in scripting (e.g., Bash, Python) and experience with  TailScale  for secure networking solutions.
• Problem-Solving Mindset:  Experience in identifying and remediating performance and security issues, focusing on proactive, long-term solutions.

First 90 Days:

1. Understand the Product:  Deepen familiarity with Pavilion Pay's products and their interdependencies.

1. Microsoft Azure  (Cloud & Networking) – Acts as a backup for the Cloud Engineer, managing Azure resources and infrastructure monitoring.

1. Automation Deployment:  Design an automation validation process with testing Terraform & Infrastructure as Code (IaC) for task’s such as back up’s, patching, uptime.
2. Platform Familiarization:  Gain familiarity with platform elements, especially Terraform, CI/CD, and SLO definitions, to support a highly reliable production environment.

Your skills and our values

• Working with Others - Works with other department employees to accomplish individual andcompany service levels and goals. Display enthusiasm and promote a friendly group working environment.
• Embracing Change - Remains open-minded and reacts quickly to new information.
• Adapts to varying department changes
• Attention to Detail – Stays alert in a high-paced environment. Follows detailed procedures and ensures accuracy in documentation and data.
• Decision-Making and Problem-Solving – Recognizes possible system issues that may affect payment entry processing and alerts Supervisor.

Applicants must be US Citizen and authorized to work in the USA

Perks & Benefits!

• A great company that is focused on team building, and career pathing for its team!
• Join a team that is fun, friendly, and customer-focused!
• Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

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